Exchanges Only — No Returns
Jozi Athletics accepts exchanges only. We do not accept returns or offer refunds for change of mind, incorrect sizing, or unwanted items, except where a refund or other remedy is required by applicable law.
Please make sure to review product descriptions and sizing information carefully before placing your order.
Exchange Eligibility
To qualify for an exchange, items must meet the following conditions:
- Items must be unworn, unused, and unwashed.
- Items must be in their original condition, with all original tags and packaging intact.
- Items must not show signs of damage caused by wear, washing, or improper handling.
- Proof of purchase or an order confirmation must be provided.
- Items must be eligible for exchange under applicable hygiene requirements and consumer protection laws.
Jozi Athletics reserves the right to decline exchanges for items that do not meet these conditions, to the extent permitted by law.
How to Request an Exchange
To request an exchange, please follow these steps:
- Email **joziathletics365@gmail.com** with the subject line “Exchange Request.”
- Include your order number, the item you wish to exchange, and the reason for your request.
- Specify the replacement size or item you would like, subject to availability.
- Wait for our instructions before sending any item back.
Please do not send items back without contacting us first.
Exchange Shipping
Customers may be responsible for shipping costs associated with exchanges, including shipping the original item to us and shipping the replacement item back, where permitted by applicable law.
If you receive an incorrect, defective, or damaged item, please contact us at **joziathletics365@gmail.com** so we can review the issue and determine an appropriate resolution.
Exchanges for Different Sizes
If you ordered the wrong size, you may request an exchange, subject to product availability and the eligibility requirements above.
We recommend reviewing our sizing information carefully before ordering to help ensure the best fit.
Final Sale Items
Certain promotional, clearance, or explicitly marked final-sale items may not be eligible for exchange, except where an exchange or other remedy is required by applicable law.
Processing Time
Please allow time for us to review your exchange request. We will communicate the next steps and any applicable shipping instructions by email.
Exchange requests are subject to item availability. If a suitable replacement is unavailable, we will contact you to discuss the options available under our policy and applicable law.
Contact Us
For all exchange requests and questions regarding this policy, please contact:
Jozi Athletics
Email: joziathletics365@gmail.com
Please include your order number in your email so we can assist you as efficiently as possible.
Policy Exceptions and Legal Rights
This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law. Where required by law, Jozi Athletics will provide the applicable refund, replacement, repair, or other remedy.
Thank you for shopping with Jozi Athletics.